Locksmith FAQ: All the answers you are looking for about our Locksmiths
01.Why should I choose your company?
We guarantee the professionalism and quality of the work performed. Our crew members reside and work in Leeds, which ensures fast response to emergencies; a specialist will get to any point in the city within 25 minutes. The services are available 24/7, call outs are free, and any work is backed by a warranty period.
02.Are your employees local?
All our locksmiths live in the areas they serve. Who knows, one of them might even be your neighbour next door. Our dispatchers are well familiar with the surroundings and always route the nearest available specialist to the place of call. By turning to us, you are helping to improve a local business rather than a company which has no roots in our community.
03.Are your employees vetted?
Yes, they are! Any person who wishes to become a member of our locksmith crew undergoes a rigorous selection process. Disclosure and Barring Service check of a person's criminal history for identifying any convictions (previously known as CRB check) is a mandatory prerequisite.
04.What guarantees are given to clients?
We strive to meet the expectations and requirements of each client. Your satisfaction with our services is of uttermost importance for us! All products we offer come with a 1-year manufacturer’s warranty and work is guaranteed for 90 days. Should there be any problems during the warranty period, our specialist will return and take care of the situation free of charge.
05.Do I need to present any documents?
We provide services in strict compliance with the current laws and regulations. A gain of entry is carried out only upon confirming your ownership of the premises. So please have the papers ready. Otherwise, our specialist will proceed with the opening only in the presence of a police officer or neighbour. If there are doubts about the legality of the process, we reserve the right to refuse service to anyone.
06.How long does it take for a locksmith to open door locks?
As soon as the locksmith arrives, he will assess your situation and inform you about the services you need. Standard cylinder type locks take approximately 5 to 10 minutes to open, while more sophisticated lock models such as 5-lever mortice deadlocks can take up to 30 minutes.
07.Do you provide security solutions to commercial clients?
Yes, we do. Our range of locksmith services includes the installation and maintenance of high-security devices in shopping malls, warehouses, offices, garages and more. We offer installation of locking mechanisms that can be integrated into an access control system of commercial objects.
08.How do you open doors?
Our experienced locksmith crew performs the opening with the help of professional-grade tools. In most cases, the lock and door remain undamaged. We use our knowledge for a non-destructive gain of entry to locked premises by selecting an appropriate opening technique for a particular lock.
09.What is a bump key?
Bump keys are special keys made from an original copy or a blank with a profile for a specific type of cylinder. They were never meant to become a tool for thieves to open even the most secure cylinder locks silently, without damage or visible traces; but unfortunately, bump keys are easy to acquire. If you have concerns about the safety of your premises, we will be happy to help you in choosing and installing a burglar-proof lock.
10.What is lock snapping?
Lock snapping is one of the methods used by burglars to enter your home by physically snapping the cylinder in half. This method doesn’t require special skills or experience, only brute force. Euro profile locks are vulnerable to this type of forced entry. You can secure the premises by installing anti-snap locks in your uPVC doors. Call us for a free consultation.
11.What forms of payment do you accept?
We accept the most popular forms of payment, traditionally convenient for individuals and legal entities. You can pay in cash, with a credit card or by bank transfer. Payment can be made on-site via a card terminal.